Terms & Conditions
Last updated: July 2026
Welcome to Scent Avenue. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing and using this website, you accept and agree to be bound by the terms set forth below. If you do not agree to these terms, please do not use this website.
1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. Scent Avenue reserves the right to make changes to these terms periodically and will notify you of such changes by updating this page.
2. Use of Website
You agree to use this website for lawful purposes only and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of this website. Prohibited behavior includes: harassing, causing distress or inconvenience, transmitting offensive content, and disrupting the normal flow of dialogue within our website.
3. Product Information
All product information, descriptions, images, and prices displayed on Scent Avenue are subject to change at any time without notice. While we strive for accuracy, we do not warrant that product descriptions, images, or other content is accurate, complete, or error-free. We reserve the right to limit quantities available for purchase.
4. Pricing and Availability
All prices are subject to change without notice. We reserve the right to limit quantities available for purchase and to discontinue any product at any time. In the event that a product is priced incorrectly due to typographical or other errors, we reserve the right to refuse or cancel any orders.
5. Shipping and Delivery
Orders will be shipped according to the delivery options selected at checkout. Scent Avenue is not responsible for delays caused by events beyond our control, including but not limited to natural disasters, strikes, transportation disruptions, or courier delays. Risk of loss passes to the customer upon delivery to the carrier.
6. Returns and Refunds
Products may be returned within 14 days of purchase in original condition with packaging intact. Items must be unused and unopened. Once we receive your return, we will inspect the item and process your refund within 7 business days. Shipping costs are non-refundable unless the return is due to our error or a defective product.
7. Payment
We accept various payment methods including credit cards, debit cards, and digital payment platforms. Payment must be received before your order is processed and shipped. We use secure payment gateways to process transactions and protect your financial information. By providing payment information, you authorize us to charge your account for the purchase.
8. User Accounts
If you create an account on Scent Avenue, you agree to maintain the confidentiality of your login information and password. You are responsible for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to terminate any account that we believe violates these terms.
9. Intellectual Property Rights
All content on this website, including text, graphics, logos, images, and software, is the property of Scent Avenue or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or transmit any content without our prior written consent.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Scent Avenue shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or the products, even if we have been advised of the possibility of such damages.
11. Third-Party Links
Scent Avenue may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites. Your use of third-party websites is at your own risk and subject to their terms and conditions. We encourage you to review the privacy policies and terms of any third-party sites before providing information.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of South Africa, and you irrevocably submit to the exclusive jurisdiction of the courts located in South Africa.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us at support@scentavenue.co.za. Our customer service team is available Monday to Friday, 9 AM to 5 PM (SAST).
These Terms and Conditions are subject to change at any time. We will notify you of significant changes by updating this page. Your continued use of Scent Avenue following the posting of revised Terms means that you accept and agree to the changes.